Cactus Is Hiring | Associate Customer Service Manager Job | Work From Home | 12th Pass Job
About Cactus
Cactus is a science communication and technology company. It specialize in AI products and solutions that improve how research gets funded, published, communicated, and discovered.
Our initiatives, services, and platforms are designed to empower key players in knowledge creation, communication, dissemination, and promotion. Cactus want to advance society by making science accessible globally through innovation and technology. It have evolved from a language editing company to a pioneer in the research impact and technology solutions space.
Job Description
- Job Type: Work From Home
- Job Role: Associate Customer Service Manager
- Qualification: 12th Pass
- Experience: 0-1 Year
- Salary: Rs.32000 Per Month
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Roles And Responsibilities
- Ensure that all the customers who approach us are responded to within 1 business hour through the channels of calls, emails, or system-based quotations
- Collaborating with other departments to ensure that the customers need is met within the deadline committed to the customers
- Identifying the market trends, customer trends and buying patterns of the customers and sharing it with the Managers on a timely basis
- Keep a tight tab on all the channels through which the customers approach us i.e. Emails, Website forms etc. and ensure that all the leads coming from these channels are converted
- Provide an excellent after sales support by ensuring that customers’ queries are responded to in a timely manner
- Timely following up with the leads across markets to ensure maximum conversions
Requirements
- Have a service oriented and customer first mindset. You enjoy helping and using your communication, persuasion, and people skills to achieve operational & team results
- Have excellent interpersonal and intercultural skills and can work with global teams
- Like working under pressure, are flexible and can maintain a positive attitude even when the going gets though
- Can work independently to interpret data, identify trends, and formulate solutions to routing scenarios
- Goal and results oriented with a keen sense urgency and ownership
- Have a collaborative working spirit and can work seamlessly cross teams and functions to resolve sticky situations
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