American Express Job | Customer Service Analyst | Work From Home | Urgent Hiring
Job Summary
At American Express, you’ll be recognized for your contributions, leadership, and impact, every colleague has the opportunity to share in the company’s success. You become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other.
Job Description
- Job Type: Work From Home/Office
- Job Role: Customer Service Analyst
- Qualification: Any Graduate
- Experience: Freshers Are Eligible
- Salary: Rs.42000 Per Month
- Location: Gurgaon, India
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Roles And Responsibilities
- Ensure timely completion of cases and following strict deadlines for enhanced merchant experience
- Requires the handling of outbound and inbound calls to and/or from Financial Institutions, Merchants, and internal customers
- Review, verify, understand, and apply information from business and legal documents, i.e., Articles of Inc., Business license, Bank Statements, Guarantee Agreements, IRS documents, AMEX Terms and Conditions, Policies and procedures and PAD Agreements in order to fulfill critical maintenance requests & KYC requirements
- Provide service & support to Merchants, Processors, MS TSC, Banking, SRG/KOAT, Contract Review, Submissions, ESSU, CMS, Acquisition, Network Development, Risk Management, and Welcome Acceptance
- Demonstrates ability to be self-directed with excellent follow through
Requirements
- Ability to evaluate Merchant information
- Ability to take independent decision & meet stringent deadlines
- Excellent verbal and written communication skills
- Demonstrated dependability
- Working knowledge of MS Office products, i.e. Excel, Word, PowerPoint etc.
- Able to interact professionally with all levels of clients
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