Pearson Job | Work From Home Job | Customer Service Administrator | Urgent Hiring
Job Summary
This position is within the Customer Experience team which handles all forms of enquiries. Customer Experience Coordinators within the team are responsible for handling customer service enquiries usually through email, call, live chat or social media.
Job Description
- Job Type: Work From Home
- Job Role: Customer Service Administrator
- Qualification: Any Graduate
- Experience: 0-3 Years
- Salary: Rs.31000 Per Month
Roles And Responsibilities
- Providing feedback and training to Partners to ensure Partners have the right information to hand
- Monitor enquiries received via all channels and provide appropriate responses via phone and email to customers on matters concerning PTE Academic
- Support the local geography with reporting needs other ad-hoc back-office, administrative duties as required
- Manage customer service improvement projects liaising with other parts of Pearson to ensure systematic improvement practices are put in place (where required)
- Monitor customer service provision between delivery partners and be a primary point of contact for key clients on customer service issues
Requirements
- Experience of working within a customer services environment in India
- Managed complex operations with efficiency and agility
- Demonstrated ability to make sound decisions in ambiguous situations
- Excellent oral and written communication skills
- Knowledge and familiarity of educational services is desirable
- Collaborated with various stakeholders to achieve common goals
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