American Express Job | Account Protection Specialist | Work From Home/Office
Job Summary
You’ll be recognized for your contributions, leadership, and impact, every colleague has the opportunity to share in the company’s success. Here, you’ll learn and grow as it help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
Job Description
- Job Type: Work From Home/Office
- Job Role: Account Protection Specialist
- Qualification: Any Graduate
- Experience: 1 Year
- Salary: Rs.30000 Per Month
- Location: Gurgaon, Haryana, India
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Roles And Responsibilities
- Answer inbound calls from Card members and set up/action fraud cases on calls
- Point of Sales (POS) approval, charge reversals request from merchant establishments
- Making a pro-active attempt to identify fraudulent charges via inbound and outbound calls
- Meet and endeavor to exceed metrics on transactional quality, compliance, RTF, regulations and productivity as per goals
- Detect and minimize credit and fraud risk whilst enabling spend at the same time
- Resolve cases within the assigned empowerment limit
Requirements
- Proven analytical and problem-solving skills with a strong attention to detail
- Ability to work in a 24/7 rotational environment
- Excellent communication
- Ability to work in a hybrid environment
- Ability to work in a fast-paced metric driven environment with proficient multitasking and navigation in a windows environment
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