American Express Job | TCPS Analyst Job | Work From Home/Office | Urgent Hiring
Job Summary
You’ll be recognized for your contributions, leadership, and impact, every colleague has the opportunity to share in the company’s success. It will do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Job Description
- Job Type: Work From Home/Office
- Job Role: TCPS Analyst
- Qualification: Any Graduate
- Experience: 0-3 Years
- Salary: Rs.36000 Per Month
- Location: Gurgaon, India
Roles And Responsibilities
- Process Refund Requests, Overspend and Excessive balance cases
- Managing inbound customer and seller calls and faxes for all prepaid products like Gift Card and Traveler cheques
- Respond to customer escalation and conduct a root cause analysis of the escalation
- Handle Escheatment calls and faxes
- Manage change effectively to meet/exceed performance targets
- Candidate should be able to multi-task and prioritize work to ensure balance is met between regulation, policy, and customer service experience
Job Requirements
- Good oral and written communication skills in English
- Should not be on any form of counselling
- Good listening and decision making skills
- Last year performance rating should be Minimum G3/L3
- Ability to work under pressure in a deadline-driven environment and maintain strong attention to detail
- An ability to handle escalated issues politely and courteously to achieve a balance between promise fulfilment
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