NTT DATA Recruitment 2024 | Associate Engineer Job | Freshers Can Apply | Work From Office Job | Urgent Hiring!
Job Summary
You are responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating, and resolving technical incidents and problems and restoring service to clients by managing incidents to resolution.
Job Description
- Job Type: Work From Office
- Job Role: Associate Engineer
- Qualification: Bachelor’s Degree
- Experience: Freshers Can Apply
- Salary: UpTo 6 LPA
- Location: New Delhi, India
Roles And Responsibilities
- Investigates first line incidents assigned and identifies the root cause of incidents and problems
- Follows the required handover procedures for shift changes to ensure service continuity
- Routinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reduction
- Proactively identifies opportunities for work optimization
- Identifies problems and errors prior to or when they occur
- Executes approved maintenance activities including patching and configuration changes
- Updates existing knowledge articles or creates new ones
Job Requirements
- Ability to maintain a positive outlook at work
- Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey
- Ability to work hard and put in longer hours when it is necessary
- Basic knowledge of management agents, redundancy concepts, and products within the supported technical domain
- Ability to adapt to changing circumstances
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