Accenture Recruitment 2024 | Work From Office | Customer Service New Associate Job | Hiring Now
Job Summary
Looking for a candidate who is good in communication and has good knowledge on metrics of Customer Support Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. You will be aligned with it’s Customer Support vertical and help it in managing/resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions
Job Description
- Job Type: Work From Office
- Job Role: Customer Service New Associate
- Qualification: Any Graduate
- Experience: 0-1 Year
- Salary: Rs.38000 Per Month
- Location: Bengaluru, India
Roles And Responsibilities
- Access the company’s internal systems to obtain and extract accurate information and provide customer service management with the data for inclusion in various scheduled and special reports
- Provide resolution to the customer based on process knowledge and training provided, utilizing the company’s internal CRM/mainframe systems and customer purchase orders
- Maintain customer records by updating account information
- Thoroughly and efficiently gather customer information, access and fulfill customer needs
Job Requirements
- Strong Comprehension skills are key on this project
- Ability to multitask and work with multiple tools to provide the best resolution
- Ability to comprehend US customer needs through phone communication, translate the need into process query and provide the right resolution in a clear and concise manner
- Should possess willingness to help the customers by taking ownership
- Ability to present solution to the customer and add value on calls
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