Cactus Job | Work From Home | Senior Associate Quality Job | Any Graduate Can Apply
Job Summary
You will champion customer satisfaction by swiftly addressing and resolving Publication Support Services related feedback. This Company is looking for a Senior Quality Associate to join it’s dynamic team. You will be at the forefront of transforming customer feedback and enhancing satisfaction.
Job Description
- Job Type: Full Time
- Job Role: Senior Associate Quality
- Qualification: Graduate/Post Graduate
- Experience: 1 Year
- Salary: Rs.37000 Per Month
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Roles And Responsibilities
- Assign accountability to internal resources for lapses in process/quality that led to the customer complaint and advise on preventive measures
- Handle complex client situations with perseverance and strong problem-solving skills
- Communicate effectively and empathetically with clients, taking ownership of feedback resolution
- Address translation complaints and unique client requests, ensuring satisfaction and adherence to protocols
- Collaborate with client managers to meet expectations and provide insights on service enhancement and industry trends
- Evaluate Voice of the Customer data to identify trends and suggest process improvements for better customer experience
Job Requirements
- Ability to multitask and manage multiple projects/tasks while adhering to internal policies and processes
- Proven experience working effectively in cross-functional teams
- Atleast 1 year of experience in a similar role
- Excellent communication and presentation skills, with the capability to present findings to stakeholders
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