WPP Is Hiring For Junior Digital Support Engineer | Work From Office | Urgent Hiring
Job Summary
You will receive all support requests through the service desk portal, to allow for centralized communications and enable tracking of all issues and statuses. This company is looking for a passionate hands-on Digital Support Engineer to provide support services across multiple stakeholders, utilizing CMS tools and other open source platform tools.
Job Description
- Job Type: Work From Office
- Job Role: Junior Digital Support Engineer
- Qualification: Bachelor’s Degree In Computer Science
- Experience: Freshers/Experienced
- Salary: Rs.27000 Per Month
- Location: Chennai, India
Job Responsibilities
- Analyse the business requirement, brand guidelines, functional specifications from QA perspective
- Track incident progress through to resolution, updating important partners as necessary
- Coordinate timely communication of resolution of issues to Service Desk Manager
- Test fixes and perform post-resolution follow ups to ensure problems have been adequately resolved
- Record, track and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution
Job Requirements
- Basic knowledge of Content Management and Customer Relationship Management (CRM) systems
- Good analytical and problem-solving abilities
- Basic understanding of incident, problem, change and release management processes
- Very strong customer service orientation
- Ability to communicate technical information in a user friendly way
- Basic web development skills
- Excellent written, oral, interactive and presentation skills
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