Atlassian Job | Associate Support Engineer Job | Work From Home Job | Hiring Now
Job Summary
As an Associate Support Engineer you will provide multi-channel support, including via chat and email, to customers using Atlassian products, in isolating, diagnosing, reproducing and fixing technical issues in a timely manner. The candidate must be able to work APAC business hours and also be flexible to assist during weekends as needed to support business needs.
Job Description
- Job Type: Work From Home
- Job Role: Associate Support Engineer
- Qualification: Bachelor’s/Master’s Degree
- Experience: 1 Year
- Salary: UpTo 18 LPA
Roles And Responsibilities
- Understand customer use cases, perform troubleshooting, devise and implement workarounds to product bugs
- Be responsible for resolving customer configuration issues and responding to customer questions reported by email & chat, ensuring all processes and agreed upon standards are followed
- Have an understanding of Operating Systems, Networking Concepts and Cloud Computing
- Ensure that customers have a positive experience with Atlassian Cloud products
Job Requirements
- Good interpersonal communication and customer service skills are needed in order to work successfully with customers in high stress and or ambiguous situations
- Logical approach to problem solving & strong troubleshooting experience
- Fluent written and verbal communication skills in English
- To have flexibility to cover a fixed shift through weekends on rotation basis to meet the needs of our customers
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