Lenovo Job | Work From Office Job | Graduate Engineer Trainee | Hiring Now
Job Summary
Provide service support including troubleshooting, service request, information inquiry, ticket update, and operation guidance for operating system & application software, network, and information security based on the client’s standard software.
Job Description
- Job Type: Work From Office
- Job Role: Graduate Engineer Trainee
- Qualification: Bachelor’s Degree
- Experience: Freshers/Experienced
- Salary: Rs.29000 Per Month
- Location: Bangalore, India
Roles And Responsibilities
- Responsible for daily operation and maintenance work, such as: Windows OS, Office365 field, AD field
- Responsible for writing documents related to system operation and maintenance, updating, and optimizing the knowledge base and workflow
- Responsible for interfacing with the level2 team for learning and doing knowledge transfer to the service desk team
- Acting as a shift leader to monitor the on-site business situation and handle escalated difficult or urgent issues
- Rapidly locate and solve system failures, analyze the causes of failures, and specify preventive measures
Job Requirements
- Excellent learning ability and cheerful personality
- Good oral English, fluent in listening, reading, and writing, with good language skills and written report ability
- Proficient in operating system registry, services, logs, CMD commands, etc., can analyze and solve difficult technical problems
- Excellent communication and understanding ability
- Excellent service consciousness, and teamwork spirit
- Able to accept 7*24 night-shift rotation
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