Syncron Job | Work From Home/Office Job | Technical Support Engineer Job | Hiring Now
Job Summary
This is responsible for maintaining and supervising high transaction volume Java Enterprise Edition applications designed and developed by Syncron. The nature of the customer cases can be broad, from a simple application functionality question to a complex technical or business inquiry requiring thorough understanding of both the application logic and the customer business to resolve it.
Job Description
- Job Type: Work From Home/Office
- Job Role: Technical Support Engineer
- Qualification: Bachelor’s Degree
- Experience: Freshers/Experienced
- Salary: UpTo 8.2 LPA
- Location: Bengaluru, India
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Job Responsibilities
- Gathering, analyzing, and documenting customer requirements
- Managing cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner in the Syncron ticketing tool
- Publishing documentation in the Knowledge Base, creating/maintaining issue logs, resolution steps.
- Providing Technical and Business Support to our customers
- Providing configurations, troubleshooting, and best practices to customers
- Managing cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner in the Syncron ticketing tool
Job Requirements
- Strong troubleshooting and critical thinking skills
- Bachelor’s degree in computer science or another equivalent field
- Excellent English skills, both verbal and written
- Experience in IT, SQL knowledge (preferred: PostgreSQL), basic XML, data formats, data transmission technologies knowledge
- Knowledge of Java Enterprise Edition solutions or other objective programming language
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