Rackspace Technology Is Hiring | Support Technician Job | Work From Home | Hiring Now
Job Summary
If you would like to be part of this journey, working with the industry’s best, why not join the Technical Support group here in India. This company is at a very exciting point in its history, making large acquisitions and bringing even more talent on board.
Job Description
- Job Type: Work From Home Job
- Job Role: Support Technician
- Qualification: Any Graduate
- Experience: 0-4 Years
- Salary: Rs.40000 Per Month
- Location: Gurgaon, India
Also Read: Red Hat Recruitment 2025 | Associate Software Engineer | Job Updates | Work From Home/Office
Job Responsibilities
- Perform capabilities gap analysis and drive continual service improvement across end user support services
- Monitor inbound customer ticket requests and route/troubleshoot
- Regularly update customers on their own open tickets
- Administer and provide User account provisioning
- Provide excellent customer service and call handling including email updates
- Should have proven knowledge of Computer systems and functions
- You will also ensure that the various tickets are monitored and followed up on
Job Requirements
- Ability to configure printers and other devices within the windows OS
- Basic knowledge of Azure
- Familiarity with cross platform basic troubleshooting tasks (ping, traceroute etc.)
- Incident management and Hardware/Software related troubleshooting skills
- Proficient support of Microsoft products
- Familiar with device OS installation or re-imaging
- Must be open to work in 24×7 environment
Apply Link: Click Here