Poshmark Job | Work From Office Job | Email Support Associate | Urgent Hiring
Job Summary
You are responsible for providing front line customer support to our growing Community. It’s goal is to maintain a high level of customer satisfaction while assisting with a seamless user experience. Help with side projects and administrative work as needed.
Job Description
- Job Type: Work From Office
- Job Role: Email Support Associate
- Qualification: Any Graduate
- Experience; 0-2 Years
- Salary: UpTo 4.6 LPA
- Location: Chennai, India
Also Read: IBM Recruitment 2025 | Work From Office | Associate System Engineer Job | Hiring Now | Apply Online
Roles And Responsibilities
- Respond to users in a timely, friendly, and professional manner
- Begin providing mentorship and guidance to new team members and peers
- Research, troubleshoot, and recommend solutions for open orders and account related issues
- Strive to exceed volume and CSAT (customer satisfaction) goals
- Engage with Poshmark users via email support
- Gather feedback and suggestions from the Community
- Demonstrate empathy through thoughtful and prompt resolutions for the Community
Job Requirements
- Enthusiastic about community, customer service, and spreading love and kindness
- Competitive by nature; thrives off the success of a team
- Exceptional written communication skills with keen attention to detail
- Endless patience and a positive attitude with the ability to turn a negative into a positive
- Believes that helping users is crucial to the growth and success of the company
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