American Express Job | 12th Pass Can Apply | Work From Home | Customer Care Professional
Job Summary
Provide alternatives and apply Superior Service No, Call Handling Skills to Ensure Best Possible Solutions and FCR to Card Members. You will be recognized for your contributions, leadership, and impact every colleague has the opportunity to share in the company’s success.
Job Description
- Job Type: Work From Home
- Job Role: Customer Care Professional
- Qualification: 12th Pass/Any Graduate
- Experience: 1 Year
- Salary: Rs.44000 Per Month
- Location: Gurugram, India
Roles And Responsibilities
- Resolve all Customer Queries and Follow Established Procedures as Appropriate
- Deliver to the Customer, Employees and Shareholder Metrics as per Goals Highlight Issues through Feedback and Recommend Changes in Workflows
- Provide Superior Customer Experience on phone to Corporate and Small Business Card Members who use American Express for several exclusive benefits and services
- Adherence to Quality and Compliance Guidelines. Ability to Take Quick Decisions and Respond to Customer Inquiries
Roles And Responsibilities
- Strong interpersonal, communication and listening skills
- Demonstrate personal excellence and resiliency by remaining positive and calm in difficult situations
- Excellent Verbal Communication
- Demonstrated Ability to Work effectively within a Team Environment as well as independently
- Proven Analytical and Problem Solving with a strong attention to Detail
- Workable knowledge of MS Office Applications (Word, Power-point, Excel)
- Minimum 1 year of meaningful experience in customer service voice
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