Cision Is Hiring | Work From Home | Customer Content Specialist | Job Updates
Job Summary
Reviewing and confirming order details with clients to accurately pass information through to a processing queue, counseling clients on additional product solutions, and providing effective communication both verbal and written to support clients through the distribution process. Calling clients to confirm order details and obtain any missing information.
Job Description
- Job Type: Work From Home
- Job Role: Customer Content Specialist
- Qualification: Any Graduate
- Experience: Freshers/Experienced
- Salary: Rs.35000 Per Month
Job Responsibilities
- Provide effective verbal and written communication to clients and colleagues by phone, email, internal messaging systems, and in notations on various orders
- Apply acceptability guidelines to submitted content and identify when content fails to adhere and what measures may need to be taken (ie. counseling client on necessary changes, holding order with proper notations, escalating to management, etc.)
- Maintain excellent knowledge of PR Newswire product and service offerings to advice and counsel clients
- Setting up orders to ensure all necessary information was submitted so that the order can be processed and distributed as directed by the client
Job Requirements
- Ability to build long-lasting relationships and establish a professional rapport while meeting customer demands
- Knowledge of the public relations and press release industry and of basic news values for a successful press release
- Content acceptability and whether or not to escalate for further review
- As the face to the client, imperative to have outstanding communication skills and ability to grasp client’s needs
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