American Express Job | Work From Office | Job Updates | Operations Support Job
Job Summary
Identifying opportunities to improve current working practices to drive process enhancements and increase efficiencies. Develop and maintain strong relations with stakeholders/colleagues across geographies and organizational levels. Responsible for contacting clients with overdue accounts to secure the settlement of the account.
Job Description
- Job Type: Work From Office
- Job Role: Operations Support
- Qualification: B.com Graduate
- Experience: Freshers Can Apply
- Salary: Rs.40000 Per Month
- Location: Gurugram, India
Job Responsibilities
- Handle payment queries, disputes, and investigations for internal and external customers
- Utilize Amex internal and external platforms to conduct research to identify relevant Customer/Client accounts to be credited
- Handle client correspondence via email and re-educate customers on payment behaviors
- Adhere to the strict compliance regulations and culture, ensuring controls completed daily
- Accurately allocate and process payment credits to card accounts within SLAs
- Escalate any market impacts in a timely manner and keep GPS leadership informed of issues
Job Requirements
- Attention to detail and ability to maintain a high level of accuracy whilst working under pressure is essential
- Ability to work as part of a team ensuring team goals are achieved
- The successful candidate needs to be an organized, energetic individual with well-developed communication skills
- Ability to organize and manage to deadlines, adapting your time to changing priorities in order to meet the needs of the department
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