HSBC Job

HSBC Job | Work From Home Job | Freshers Can Apply

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HSBC Job | Work From Home Job | Freshers Can Apply
About HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count.

It’s take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. HSBC encourage applications from all suitably qualified persons

Job Description

  • Job Type: Work From Home
  • Job Role: Contact Centre Representative
  • Qualification: High School Diploma
  • Experience: 0-1 Year
  • Salary: Rs.42000 Per Month

Also Read: HP Recruitment | Business Operations Analyst Job | Freshers Can Apply

Roles And Responsibilities

  • Offers value added products and services based on customer needs analysis and ensures customer understanding of those products
  • Targets on efficiency, quality and effectiveness
  • Answers (or makes) phone calls from our HSBC customers in a polite and friendly way, instilling customer confidence and resolving customer’s issues at first contact where possible.
  • Delivers what is promised in line with customer expectations
  • Provides excellent customer service to basic inbound customer calls by keeping up to date on training and internal communications
  • Direct customer feedback via complaints, compliments and customer satisfaction surveys
  • Contribution to team events and team meetings, and suggestions put forward for improvements or efficiency gains
  • Timely completion of mandatory compliance, risk and regulatory learning modules

Requirements

  • Must be proficient language(s) required by the process
  • Must be flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development
  • Ability to work in a high-volume, fast paced environment is required
  • Excellent communication skills and is polite and friendly at all times
  • Wants to do a good job,is concerned about getting it right for the customer and checks everything is in order
  • Open to working flexible shifting schedules
  • Proficiency with personal computers and basic software packages and specialised applications

Apply Link: Click Here

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