Adit Is Hiring For Technical Support Representative | Any Graduate Job | Work From Home
Job Summary
As a Technical Support Specialist, you will be responsible for providing exceptional technical support to customers utilizing our Software as a Service products primarily through voice channels. This company is seeking a highly motivated and customer-oriented Technical Support Specialist to join it’s team.
Job Description
- Job Type: Work From Home
- Post Name: Technical Support Representative
- Qualification: Any Graduate
- Experience: Freshers Are Eligible
- Salary: Rs.46000 Per Month
Roles And Responsibilities
- Document all customer interactions, including details of the issue and steps taken for resolution, in our ticketing system
- Provide excellent technical support to customers via phone and other voice channels
- Collaborate with cross-functional teams to address customer concerns and provide feedback on product improvements
- Troubleshoot and resolve software and technical issues related to our SaaS products
- Contribute to the development and maintenance of support documentation, knowledge base articles, and FAQs
- Escalate complex technical issues to the appropriate teams, such as developers or senior support staff, while ensuring timely and accurate communication with the customer
Job Requirements
- Excellent verbal communication skills and the ability to effectively communicate complex technical concepts to customers in a clear and concise manner
- Strong technical aptitude and ability to troubleshoot and resolve software-related issues
- Flexibility to work in shifts, including evenings and weekends, to provide coverage for customer support operations
- Knowledge of product installation and implementation is a plus
- Patience, empathy, and a customer-centric approach to provide exceptional support experiences
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