Adobe Is Hiring | Technical Support Consultant Job | Work From Home
Job Summary
Adobe is on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. It realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!
Job Description
- Job Type: Work From Home
- Job Role: Technical Support Consultant
- Qualification: Bachelor’s Degree
- Experience: Freshers Can Apply
- Salary: Rs.30600 Per Month
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Roles And Responsibilities
- Accurately document all customer interactions in a case tracking database, when applicable
- Follow-up on interactions in timely fashion
- Demonstrate ownership and willingness to resolve issues in a timely manner
- Obtain general understanding of OS and application operations related to product usage
- Deliver first-time resolution by handling customer requests and resolving customer’s technical
and non-technical issues as often as possible during the first contact for assigned products on
voice and chat channel - Provide a professional & competent standard of online support for Global customers
Job Requirements
- Experience in troubleshooting software on Windows and /or Mac operating systems
- Proficiency in troubleshooting & using diagnostic tools & utilities Ex: Msconfig, Task manager, Event
Viewer, fundamentals of networking technologies, basic internet connectivity and browser
troubleshooting for wireless and wired connection - Excellent communication (Spoken & Written)
- Uses professional concepts; applies company policies and procedures to resolve a variety of issues
- General knowledge of Adobe DME products
Apply Link: Click Here