Air India Job | Associate Chat | Work From Office | Urgent Hiring
About Air India Company
Air India is a low-cost carrier serving short and medium-haul international destinations. It offers connections to over 70 international and 100 Indian destinations. Since its first flight on October 15, 1932, Air India has spread its wings to become a major international airline with a network across the United States, Canada, United Kingdom, Europe, Asia, Australia, and the Persian Gulf.
Job Description
- Job Type: Full Time
- Job Role: Associate Chat
- Qualification: Bachelor’s Degree
- Experience: Freshers Can Apply
- Salary: Rs.30000 Per Month
- Location: Gurgaon, India
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Role And Responsibilities
- Provide product and service information to customers, Research required information using available resources, Research, identify and resolve customer complaints
- Respond to customers email/chat as appropriate, Manage and resolve customer complaints, Record customer queries/inquiries, Identify and escalate issues to supervisors
- Research, identify and resolve customer complaints, document all chat information according to standard operating procedures, Recognize, Recognize, document, and alert the management team of trends in customer chat, Follow up customer calls/chat where necessary, Other duties as assigned
- Manage and resolve customer complaints, Follow up with customers to ensure their issue are resolved and they are satisfied with the service
Job Requirements
- Should be flexible with 24/7 working environment
- Working knowledge of Ms Excel
- Preference to be given to Aviation experienced
- Good communication skills (Verbal and Written)
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