American Express Recruitment 2024 | Customer Service Analyst | Work From Home | Freshers Are Eligible
Job Summary
This role involves interacting with corporate clients. Customer Fulfillment Network Commercial is part of GSG Group Servicing Corporate clients across the globe in maintain, modifying their corporate account hierarchies and ensuring best of class Customer service, quality focusing on first call resolution to all client Enquiries.
Job Description
- Job Type: Work From Home
- Job Role: Customer Service Analyst
- Qualification: Bachelor’s Degree
- Experience: Freshers/Experienced
- Salary: Rs.55000 Per Month
- Location: Gurgaon, India
Role And Responsibilities
- Understand, determine and anticipate customer needs and present solutions as appropriate
- Ensuring that metrics such as Quality, Compliance & Productivity are met
- Actively uphold the blue box values by not engaging in acts that do not support our corporate objectives to improve all areas of the service profit chain
- Liaise with other AmEx business units and develop relationship networking for the long-term benefit of the client
- Escalate unresolved issues to senior representative or team leader
Job Requirements
- Strong organizational skills and ability to work as part of a team to achieve goals
- Analytical and problem-solving skills
- Ability to identify and act on issues which may impact this corporate client
- Candidate must see work with primary sense of servicing our customers with first interaction resolution
- Understand Amex values and business ethics
- Ability to work within a busy and demanding team environment
Apply Link: Click Here