Apple Technical Specialist job opportunity

Apple Technical Specialist job opportunity

Role Number:200314122

Do you love how it feels to help others? After customers purchase our products, you’re the one who helps them get more out of their new Apple technology. Your day in the Apple Store is filled with a range of focused support and service tasks. Whether you’re helping customers get started with the Mac or finding answers to their questions about other Apple devices, you’re ready to share knowledge and provide exceptional assistance. You gain satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with Apple to the next level.

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Key Qualifications

Ability to assess customer support needs upon arrival and provide solutions or refer them to other teams
Constantly transition between different technical specialties and skill sets
Flexibility to change as the product evolves

Job Description

As a Technical Specialist, you help new owners get started and current owners get quick, efficient support by building a strong relationship with Apple. When a customer needs help, you quickly assess their situation. Sometimes you deal with customers with advice or visual solutions, using your knowledge of current Apple technology to help with iPod, iPhone and iPad devices. Other times, you refer customers to support team members who get them back and running. You even offer personal training to new clients, helping them learn the skills they need to get started in photography, video and music projects. All store teams benefit from your contribution to provide the best customer care. By helping Apple maintain strong customer relationships, you help us succeed.

Additional Recruitment

• • You have excellent time management skills and can make decisions quickly.
• • You maintain composure and customer focus while troubleshooting and solving issues.
• • You reassure customers when delivering product diagnoses and potential solutions.
• • You’re fluent in the local language.

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