Atlassian Is Hiring For Associate Support Engineer | Work From Home Job | Apply Online
Job Summary
The candidate must be able to work EMEA business hours and also be flexible to assist during weekends as needed to support business needs. You must be a motivated self-starter and self-learner, possess strong customer service and problem solving skills, and be someone who embraces challenges.
Job Description
- Job Type: Work From Home
- Job Role: Associate Support Engineer
- Qualification: Bachelor’s Degree
- Experience: 1 Year
- Salary: Rs.38000 Per Month
- Location: Bangalore, India
Roles And Responsibilities
- Understand customer use cases, perform troubleshooting, devise and implement workarounds to product bugs
- Be responsible for resolving customer configuration issues and responding to customer questions reported by email & chat, ensuring all processes and agreed upon standards are followed
- Contribute to our Product knowledge through Knowledge base articles and our Standard Operating Procedures, helping us stay current on case management content
- Ensure that customers have a positive experience with Atlassian Cloud products
Job Requirements
- Knowledge of SQL, Networking, Linux, Java Web Servers or knowledge in Cloud technologies will be an added advantage
- Fluent written and verbal communication skills in English
- Strong aptitude for learning new technologies and understanding how to utilize them in a customer facing environment
- To have flexibility to cover a fixed shift through weekends on rotation basis to meet the needs of our customers
Apply Link: Click Here