Atlassian Recruitment | Work From Home | Associate Technical Support Engineer | Job Updates
Job Summary
To be successful in this role, you must be a motivated self-starter and self-learner, possess strong customer service and technical problem-solving skills, and be someone who embraces challenges. You will be providing support to customers through chat and by isolating, diagnosing, reproducing, and fixing technical issues in a timely manner.
Job Description
- Company Name: Atlassian
- Job Type: Work From Home
- Job Role: Associate Technical Support Engineer
- Qualification: Bachelor’s Degree
- Experience: 1-3 Years
- Salary: UpTo 17 LPA (approx)
Roles And Responsibilities
- Own, troubleshoot, and solve customer technical issues, using collaboration, troubleshooting best practices, and transparency within and across teams
- Participate in technical communications within the Technical Support team to share best practices and learn about new technologies
- Escalate issues in a timely manner according to Standard Operating Procedures
- Responsible for delivering world-class customer support experience through CHAT as the medium of support, with Atlassian
Job Requirements
- Experience working with log searching, monitoring, and analyzing machine-generated data via a Web-style interface or similar tools
- Has supported customers over chat, email, phone, and screen-shares
- Demonstrated technical competence with database skills, with the expertise to write and update SQL queries with ease
- Experience in Technical Support, Software Services, and system administration for a large end-user community, preferably SaaS products
- Familiarity with Cloud technologies, AWS will be a plus
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