Barclays Recruitment | Customer Care Job | Work From Office | Any Graduate Job
Job Summary
You may be assessed on provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles.
Job Description
- Job Type: Work From Office Job
- Job Role: Customer Care Job
- Qualification: Any Graduate
- Experience: Freshers Can Apply
- Salary: Rs.34000 Per Month
- Location: Noida, India
Roles And Responsibilities
- Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas
- Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders
- Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams
- Provision of customer service through various communication channels including chat, email and phone
- Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness
- Collaboration with teams across the bank to align and integrate customer care processes
Job Requirements
- Experience of working in a customer facing service environment
- Good typing skills (25-30 word per minute)
- MS Office Suite (Preferably Excel, Word & PowerPoint)
- Under-Graduate/Graduate/Post-Graduate in any discipline
- Effective communication skills
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