Benivo Is Hiring | Work From Home | Customer Support Specialist | Urgent Hiring
Job Summary
You’ll have the opportunity to interact with customers around the world and have the ability to make a significant impact. You’ll be responsible for getting customers on a path to an issue-free payment experience, listen to the voice of the customer to identify pain-points, and have the opportunity to collaborate with various internal teams to optimize the customer experience.
Job Description
- Job Type: Work From Home
- Job Role: Customer Support Specialist
- Qualification: Any Graduate
- Experience: Freshers Are Eligible
- Salary: Rs.46000 Per Month
Job Responsibilities
- Perform customer support operation tasks, including purchasing and distributing gift vouchers
- Provide and maintain up-to-date support team documentation
- Support on projects that require engagement/outreaches to employee platform users
- Pick up relevant Payment related tasks and process them within our established SLAs
- Monitor and report on contact reasons for incoming support reasons
- Ensuring compliance with payment regulations and guidance
Job Requirements
- You are able to articulate with strong customer communications skills, both over the phone, email and chat
- Comfortable working with numbers and have a high level of attention to detail
- Familiarity with customer support software such as Zohodesk and live chat systems is desirable
- Proactively spot where we can change our processes, tools or products to serve our customers better
- Ability to work in a scaling environment that is fast-paced
- Comfortable working with spreadsheets and data
Apply Link: Click Here