BigStep Technologies Is Hiring For Customer Success Executive Job | Work From Home
Job Summary
The ideal candidate will have strong problem-solving abilities, excellent communication skills, and a genuine empathy for client needs. This company is looking for a dedicated and proactive Customer Success Executive for it’s SaaS Video Commerce Product.
Job Description
- Job Type: Work From Home
- Job Role: Customer Success Executive
- Qualification: Any Graduate
- Experience: Freshers Can Apply
- Salary: Rs.37000 Per Month
Roles And Responsibilities
- Gather and document client requirements, identifying solutions aligned with our software capabilities
- Handle customer support via email, live chat, and video calls, delivering timely and accurate responses to client inquiries
- Identify client needs and guide clients in utilizing specific software features
- Maintain excellent responsiveness, communication, and empathy in client interactions
- Present software product demonstrations to clients, showcasing key features and functionalities
- Coordinate with the Software Development Team to resolve client issues efficiently
Job Requirements
- Strong problem-solving and analytical skills with a client-centric approach
- Ability to quickly grasp product functionality and conduct software product demonstrations
- A good team player, self-starter, and proactive learner
- Excellent written and verbal communication skills in English
- Ability to work both independently and as part of a team
Apply Link: Click Here