BrightEdge Is Hiring For Customer Support Analyst | Work From Home | Urgent Hiring
About BrightEdge
The BrightEdge Content Performance Marketing platform helps brands Target Demand, Create and Optimize Content, and Measure Results to win on the content battleground.
Job Summary
You will work closely with clients to understand their needs and resolve their issues in a timely and efficient manner. The ideal candidate will have strong analytical skills, excellent communication skills, and a passion for helping others. The Customer Support Analyst will be responsible for providing technical and product support to Brightedge clients.
Job Description
- Job Type: Work From Home
- Job Role: Customer Support Analyst
- Qualification: Any Graduate
- Experience: 0-2 Years
- Salary: Rs.32000 Per Month
Also Read: Salesforce Recruitment 2024 | Product Manager Intern | Work From Office | Hiring Now!
Job Responsibilities
- Identify and escalate issues to the appropriate team members
- Provide technical and product L1 support to Brightedge clients
- Participate in team meetings and training sessions
- Resolve client issues and tickets in a timely and efficient manner
- Assist in the development and maintenance of support documentation
- Document client interactions and resolutions
Job Requirements
- Excellent written and verbal communication skills
- Strong problem-solving skills
- Any professional experience/internship in Product and SAAS L1 Support environment will be a huge plus
- 0-2 years of experience in L1 Product and Technical Support Engineering
- Passion for helping others
- Ability to work independently and as part of a team
- Solid analytical skills
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