Catchpoints Job | Work From Home | Job Updates | Customer Success Engineer
Job Summary
Provide observability analysis from every angle, ensuring it’s solutions align perfectly with their needs. You will directly shape it’s customers experiences and company’s success while working with some of the world’s best across various sectors. You will dive deep into the journey of every customer, understanding their pain points and aspirations.
Job Description
- Job Type: Work From Home
- Job Role: Customer Success Engineer
- Qualification: Bachelor’s Degree In Computer Science, Engineering
- Experience: 2-7 Years
- Salary: Rs.62000 Per Month
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Roles And Responsibilities
- Collaborate with Sales and Client Success Managers to drive the up-sell motion
- Contribute actively to customer case studies, knowledge base articles, blogs, and webinars
- Dive into the onboarding process, ensuring our customers are set up for success
- Follow best practices for effective performance monitoring
- Research and analyze internet-related events impacting customer applications
- Understand customer needs, validate future feature designs, and ensure delight
- Educate clients about it’s product features and capabilities throughout their contract lifecycle
Job Requirements
- Knowledge of the web-performance industry is a plus
- Self-motivated, detail-oriented, organized, and the ability to work independently
- Good analytical and triaging/data triangulation abilities
- Exceptional verbal and written communication skills including experience presenting in front of a large audience
- Understanding of web and internet technologies
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