Ciena Is Hiring | Work From Home | Support Engineer Intern | Freshers Job | Apply Now

Ciena Is Hiring | Work From Home | Support Engineer Intern | Freshers Job
About Ciena Company

It is a global leader in optical and routing systems, services, and automation software. Ciena build the world’s most adaptive networks to address ever-increasing digital demands for richer, more connected experiences for all users.

Job Description

  • Job Type: Work From Home
  • Job Role: Support Engineer Intern
  • Qualification: Bachelor’s Degree
  • Experience: Freshers
  • Salary: UpTo 6 LPA

Also Read: Master Mavericks Job | Customer Service Associate | Work From Home Job | Apply Now

Role And Responsibilities

  • Respond to customer inquiries and provide remote technical support for issues related to our network management products promptly and professionally via various communication channels (phone, email, chat)
  • Provide on-call duties 24×7 and/or work shifts, including public holidays and weekends when the business requires
  • Utilize debug tools as well as lab research to advance customers’ technical problems
  • Contribute to the technical knowledgebase
  • Answer incoming calls from our global customers as well as document, validate, and capture adequate information to facilitate a technical investigation
  • Recover information necessary to escalate reported issues to senior engineers


  • Excellent interpersonal skills, with the ability to communicate technical concepts to both technical and non-technical stakeholders
  • Motivated self-starter with excellent time management skills with a willingness and ability to learn new concepts
  • Knowledge of computers, data communications, LINUX, Databases, and IP network experience would be a benefit
  • Must have excellent communications skill with the ability to communicate in the English language both verbal and written
  • Availability for onsite, in-person training and mentoring for a period of approximately 6 months from start date after which a hybrid work model will be possible

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