Cision Is Hiring | Customer Support Specialist Job | Work From Home
About Cision
At Cision we believe that strategic communications are a driver of progress – for a brand, a company, or any organization. It is a comprehensive communications platform enabling more than 100,000 public relations and marketing professionals around the world to understand, influence and amplify their stories.
Cision partner with more than 75,000 organizations, including 84% of the Fortune 500, to understand, influence and amplify their stories.
Job Description
The Customer Support Specialist develops a culture of Customer Excellence through prompt and thorough handling of customer problems, answering product and service questions and suggesting information about other products or services.
- Job Type: Work From Home Job
- Job Role: Customer Support Specialist Job
- Qualification: Bachelor’s Degree
- Experience: 1-3 Years
- Salary: Rs.35000 Per Month
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Roles And Responsibilities
- Resolves platform or service problems by clarifying the customers complaint, determining the root cause of the problem, selecting, and explaining the best solution to solve the problem, expediting correction or adjustment.
- Answers customer support requests via the telephone or the web promptly to enhance the customer experience.
- Accurately records and logs interactions with customers and updates account information and able to retrieve this information to create reports for management.
- Collaborates with Customer Success Managers and Onboarding Consultants to ensure service excellence.
- Undertake other tasks or projects as requested by management.
- Works with management to maintain best practices for efficient communications with customers.
- Patiently listens attentively to customers queries and manages the resolution or connects them with the appropriate teams to address their needs.
Requirements
- Excellent communication skills.
- Excellent listening skills.
- Ability to work in a fast-paced environment.
- Good analytical and troubleshooting skills.
- Able to work as a team.
- Able to resolve conflict.
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