Cloudera Is Hiring | Customer Operations Engineer | Work From Home/Office | Urgent Hiring
Job Summary
Powered by the relentless innovation of the open source community, Cloudera advances digital transformation for the world’s largest enterprises. With as much data under management as the hyperscalers, we’re the preferred data partner for the top companies in almost every industry.
Job Description
- Job Type: Full Time
- Job Role: Customer Operations Engineer
- Qualification: Bachelor’s Degree
- Experience: Freshers Are Eligible
- Salary: UpTo 15 LPA
- Location: Bangalore/Chennai
Roles And Responsibilities
- Practicing active listening to identify and understand customer issues at hand and current business impact, driving resolution with a sense of urgency
- Collaborate with cross-functional teams, including engineering, product management, and quality assurance, to escalate and resolve complex technical issues
- Providing proactive support through the authoring of Knowledge Base articles and Community posts
- Providing remote technical support on break-fix issues and operational guidance for our internal and external customers through cases via Zoom, phone, and case updates
- Setting and influencing customer expectations clearly and concisely with a friendly and collaborative disposition to achieve the highest customer satisfaction
Job Requirements
- Excellent communication skills, both written and verbal, with the ability to effectively communicate technical information to non-technical customers
- Strong technical aptitude and problem-solving skills, with the ability to diagnose and troubleshoot complex technical issues
- Willingness to continuously learn and stay updated on new technologies and industry trends
- Strong understanding of Linux, DataBase, or programming concepts
- Customer-focused mindset with a dedication to delivering exceptional service
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