Cognizant Job | Business Associate | Graduate Job | Work From Home | Job Updates
Job Summary
The position requires working night shifts to ensure seamless operations and exceptional customer support. This role is perfect for individuals who are passionate about customer service and looking to grow their career in a dynamic work-from-home environment.
Job Description
- Company Name: Cognizant
- Job Type: Work From Home
- Job Role: Business Associate
- Qualification: Bachelor’s/Master’s Degree
- Experience: 0-2 Years
- Salary: Rs.37000 Per Month
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Job Responsibilities
- Train and guide new team members on customer service best practices
- Manage customer inquiries and provide timely and accurate responses to ensure high levels of customer satisfaction
- Monitor customer feedback and implement changes to improve service quality
- Develop and implement customer service policies and procedures
- Utilize customer service software and tools to manage customer interactions efficiently
- Provide support to customers by resolving issues and addressing concerns promptly
- Maintain detailed records of customer interactions and transactions
Job Requirements
- Must be detail-oriented to maintain accurate records and documentation
- Must be proficient in using customer service software and tools
- Must have excellent communication skills to interact effectively with customers
- Should have the ability to work independently and manage time efficiently
- Should possess strong problem-solving abilities to address customer issues promptly
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