Cognizant Job | Senior Process Executive Job | Work From Home | Job For Graduates
Job Summary
This role involves managing and optimizing processes to enhance efficiency and customer satisfaction. The ideal candidate will have strong technical skills in MS Excel and a background in healthcare call centers.
Job Description
- Job Type: Work From Home
- Job Role: Senior Process Executive
- Qualification: Bachelor’s Degree
- Experience: 1-4 Years
- Salary: Rs.36000 Per Month
- Location: Chennai, India
Also Read: SAP Recruitment 2024 | Work From Office Job | Business Processes Associate Consultant | Hiring Now!
Roles And Responsibilities
- Utilize MS Excel to analyze data generate reports and identify trends for process improvement
- Conduct regular training sessions to keep the team updated on best practices and new technologies
- Participate in quality assurance activities to ensure compliance with industry standards and regulations
- Oversee daily operations within the healthcare call center to ensure smooth workflow and high-quality service
- Provide feedback to management on process improvements and customer service enhancements
- Collaborate with cross-functional teams to develop and execute strategies for customer satisfaction
Job Requirements
- Demonstrate excellent communication and interpersonal skills to effectively interact with team members and customers
- Display a proactive approach to identifying and implementing process improvements
- Possess strong technical skills in MS Excel including data analysis and reporting
- Show proficiency in problem-solving and critical thinking to address complex issues
- Have experience in a healthcare call center environment understanding its unique challenges and requirements
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