Concentrix Is Hiring For Associate | Work From Office Job | Urgent Hiring
Job Summary
Responsible for analyzing contact center trends, including call volumes, call patterns, staff productivity, attrition rates and resource allocation. Monitor call volume of inbound call traffic while maintaining the organizations goals of cost control, labor utilization and service level.
Job Description
- Job Type: Work From Office
- Job Role: Associate
- Qualification: Any Graduate
- Experience: Freshers Are Eligible
- Salary: UpTo 5.3 LPA
- Location: Gurugram, India
Roles And Responsibilities
- Participates in Rapid Response calls to minimize system downtime, and regular updates to all levels of senior management of a global perspective
- Manages call volume and labor resources for inbound/outbound call centers, while maintaining and exceeding Organization’s and client goals and expectations
- Monitor toll free call routing plans using a variety of routing platforms provided by various carriers.
- Analyze and monitor statistical information in a timely manner to achieve proper call allocation goals, reforecasting demand and staffing
- Documents all incidents using the service management suite and notifies impacted stakeholders
Job Requirements
- Strong communication skills, both written and verbal
- Basic knowledge of the call center industry
- Strong attention to detail and sense of professionalism and ability to develop business relationships
- Basic understanding of the financial impact of all decisions made within the call center/Command Center
- Ability to multi-task, prioritize and meet timelines of deliverables
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