Concentrix Job | Job For Graduates | Work From Office | Analyst Job | Hiring Now
Job Summary
You will be responsible for ensuring the contact centre is operating consistently in line with operational procedures and achieving client targets so you’ll need to be quick on your feet to problem solve and find solutions. This company is looking for someone who appreciates structure and can create functional order before things become chaos.
Job Description
- Job Type: Work From Office
- Job Role: Analyst
- Qualification: Bachelor’s Degree
- Experience: Freshers/Experienced
- Salary: UpTo 4.4 LPA
- Location: Gurugram, India
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Roles And Responsibilities
- Tracking and logging network issues to provide insights to operations and impacts on performance
- Monitoring workforce management as required
- Analysing trends such as call volume, average handle time and attendance to understand and plan for potential over staffing/under staffing
- Retrieving all messages recorded on the attendance line
- Monitoring and tracking access issues across all levels and all required systems
Job Requirements
- Experience with workforce management products and contact centre monitoring applications (Advantageous)
- Should be from WFM department
- Excellent communication skills
- Knowledge, experience and understanding of key contact centre performance metrics such as service levels, delivery against target intervals, call monitoring as well as schedule adherence
- Must have a real time management Experience
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