Deloitte Job | Work From Office Job | Technical Support | Urgent Hiring
About Deloitte Company
As one of the world’s leading professional services firms providing consulting and advisory services through nearly 120,000 people in 150 countries, the Deloitte US Firms deliver deep intellectual capital through highly talented advisory and consulting professionals across all of our service areas.
Job Description
- Job Type: Full Time
- Job Role: Technical Support Voice Process
- Qualification: Bachelor’s/Master’s Degree
- Experience: Freshers Are Eligible
- Salary: Rs.35000 Per Per Month
- Location: Hyderabad, Bangalore, India
Roles And Responsibilities
- Document every incident and support request in the CRM tool and ensure the tickets are closed or escalated as appropriate
- Meet key performance indicators like Customer Satisfaction Survey scores, Contact Quality, First Call Resolution, and Schedule Adherence and participate in individual/group coaching sessions
- Avoid unplanned time off from work as this would have major impact on our business
- Excessive unplanned absence may result in disciplinary actions including termination of your services
- Provide effective and timely resolution for all voice and non-voice interactions (phone, email, self-service tickets, chats and voicemail) with end users
Job Requirements
- Knowledge of computer Hardware and Software troubleshooting
- Easily grasp and communicate complex ideas
- Knowledge of Network and Internet troubleshooting
- Excellent written, verbal, listening, analytical and logical skills
- Knowledge of computer Hardware and Software troubleshooting
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