Ebay Is Hiring

Ebay Is Hiring | Senior Customer Service Teammate | Work From Home Job | Apply Now

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Ebay Is Hiring | Senior Customer Service Teammate | Work From Home Job

Job Summary

Commercial Teammate (MSO Reactive) supports large merchants, high value/potential and/or new sellers with their day to day operational issues by phone and email, working with the relevant key partners closely to help sellers’ maintain their standards and healthy selling practices.

Providing a timely resolution as well as maintaining a positive relationship with the account management group. This teammate will be the primary point of contact for AM’s and proactively connect with sellers either via phone or emails to help resolve their issues.

Job Description

  • Job Type: Work From Home
  • Job Role: Senior Customer Service Teammate
  • Qualification: Bachelor’s Degree
  • Experience: Freshers Are Eligible
  • Salary: Rs.31500 Per Month

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Roles And Responsibilities

  • Act as a trusted advisor to sellers and account managers on defect review/removal, eMBG case review/auctioning, technical issues, product issues, and standards and policy related issues that can hamper sales growth
  • Coach merchants so that issues and policies do not impede their business in future and help them develop a proactive approach to avoidance (as opposed to resolution after the fact). Including adoption of eBay tools and/or standard processes
  • Be empathetic to customer concerns and display a candid desire to serve with ownership through to resolution
  • At times, use negotiation and influence to advocate on behalf of eBay and/or the custome
  • Resolve issues for merchants of any eBay specific impediment to growth and sales (including defect reviews/removal, eMBG case review/action, technical issues, standards and policy related issues)
  • Handle day to day reactive issues with customers email and chat channel
  • Share learning with team in daily huddles for exciting/unique issue/query worked

Requirements

  • Expert knowledge of MS Office especially PPT and Excel
  • Graduation is Mandatory
  • Excellent communication skills, both verbal and written
  • Problem solver
  • Data interpretation and Quality insight understanding is an added advantage to succeed in this role.
  • Team Leader

Apply Link: Click Here

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