Egnyte Is Hiring For Customer Success Operations Associate | Work From Home Job | Any Graduate Job
Job Summary
The Customer Success Operations team contributes to the enhancement of customer experiences and the overall success of the organization. The Customer Success Operations team is the driving force behind the seamless functioning of customer success initiatives within the organization.
Job Description
- Job Type: Work From Home
- Post Name: Customer Success Operations Associate
- Qualification: Any Graduate
- Experience: 2-3 Years
- Salary: Rs.52000 Per Month
Roles And Responsibilities
- Create and coordinate key reports for Customer Success, collaborating with internal teams like Data Analytics and Data Engineering
- Collect and analyze customer feedback to identify areas for improvement in relation to our Voice of the Customer program
- Assist in verifying and validating the consistency and quality of data within Customer Success systems (Totango, Tableau, Salesforce, etc.)
- Conduct regular audits of customer success activities to ensure adherence to best practices
- Monitor customer engagement metrics and collaborate with the team to enhance customer interaction
Requirements
- Excellent problem-solving, project management, interpersonal, and organizational skills
- Salesforce experience and knowledge of enterprise SaaS tools preferred
- Advanced knowledge of Excel required with experience in other data analysis and BI tools
- Excellent communication skills (written and oral) as well as proven relationship-management skills
- Experience with support and/or professional services a plus
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