Forrester Is Hiring For Customer Success Specialist | Work From Office | Job Updates
Job Summary
The Customer Success Specialist is responsible for delivering high-level service to our clients and supporting our client’s needs. Provides support to ensure the largest impact on client satisfaction is achieved and efficiencies in servicing the account are maximized.
Job Description
- Job Type: Work From Office
- Job Role: Customer Success Specialist
- Qualification: Any Graduate
- Experience: Freshers/Experienced
- Salary: Rs.45000 Per Month
- Location: New Delhi, India
Roles And Responsibilities
- Identifies relevant Forrester research for client inquiries and works with clients to clarify research requests in order to identify the most appropriate published content to support a business problem
- Be available to support client needs through various communication channels (email and phone)
- Handles the routing and fulfilment of cases for assigned clients including research requests, analyst inquiry, guidance sessions, and briefings
- Understands Forrester product lines, research content, and analyst coverage areas to effectively align client requests and questions with the most relevant analyst and product
- Operates fluently across multiple internal systems and processes to deliver the most important information in an organized, focused, and clear way to clients and internal stakeholders
Job Requirements
- Proven track record of prioritizing and managing multiple projects and meeting deadlines
- Experience successfully navigating business processes and applying a high attention to detail in quality of work
- Should be a self-starter and highly motivated to work both independently and collaboratively within a team
- Excellent written and spoken English skills
- Experience with Salesforce CRM and/or other CRM systems will be added advantage
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