Gartner Job | Client Success Specialist | Work From Office | Job Updates
Job Summary
You will resolve incoming support tickets while ensuring all client needs are met with both speed and empathy. This role is ideal for an all-star customer service professional who will support our Client Success Account Managers and our clients. Accurately create reports on a daily, monthly, and quarterly basis for some of it’s larger high-potential accounts.
Job Description
- Company Name: Gartner
- Job Type: Work From Office
- Job Role: Client Success Specialist
- Qualification: Any Graduate
- Experience: 6 Months – 2 Years
- Salary: Rs.56000 Per Month
- Location: Gurgaon, Haryana
Job Responsibilities
- Update and maintain account information and content for existing clients
- Identify underspending vendors & provide value leading to increased vendor investment
- Resolve incoming support tickets in a timely and efficient manner
- Take ownership in your training and development by being proactive, asking questions and identifying areas for growth
- Execute key workflows such as client onboarding to set vendors up for long-term success
- Address client needs while maintaining relationships with key accounts via phone and email
- Collaborate with internal colleagues to maximize the value Gartner delivers to clients and achieve team targets and goals
Job Requirements
- Enthusiasm for helping and educating others
- Excellent communication skills, verbal and written with a high-level professionalism
- Interest in marketing, business and technology
- Strong organizational and time management skills, with ability to multitask
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