GoGuardian Job | Any Graduate Job | Program Manager Job | Work From Home
Job Summary
You will work closely with district administrators to understand their data needs, guide them through the setup process, and provide ongoing support to maximize the product’s impact. As a Customer Success Program Manager, you will play a crucial role in ensuring the successful onboarding and implementation of Pear Assessment’s Data Studio product.
Job Description
- Job Type: Work From Home
- Job Role: Program Manager
- Qualification: Any Graduate
- Experience: Freshers/Experienced
- Salary: UpTo 15 LPA
Roles And Responsibilities
- Deliver online training sessions, create how-to videos, and help section articles to increase teacher adoption and activation
- Identify and nurture customer advocates, building a strong customer community and ensuring their voices are heard within the organization
- Support administrators and teachers in engaging with and effectively using Pear Assessment Data Studio, aiming to drive adoption, activation, and retention
- Collaborate with Product, Project Management, and Engineering teams to ensure effective escalation and resolution of issues
Job Requirements
- Strong relationship-building and problem-solving skills demonstrated in previous customer-facing roles
- Ability to build and scale support processes while maintaining a high level of customer satisfaction
- Flexible, collaborative, and always eager to learn and try new ideas
- Familiarity with web-based products and tools like Google Docs and Spreadsheets with Data retrieval and analysis skills
- Excellent communication skills with a proactive approach to managing multiple clients and resolving issues
Apply Link: Click Here