Groww Recruitment 2023 | Customer Success Executive | Work From Home Job
About Groww Company
Groww is on a mission to democratize access to financial services for millions of Indians responsibly. It is India’s fastest growing investment platform. It’s making finance simple for millions in India.
Job Summary
Customer Success Team ensures the customer finds what s/he needs in a fast and easy way. To make this happen, we are looking for dynamic and energetic professionals with good communication skills who demonstrate a customer-first attitude.
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Job Description
- Job Type: Work From Home
- Job Role: Customer Success Executive
- Qualification: B.com/BBA/BA/B.Sc/BBM/MBA
- Experience: Freshers Are Eligible
- Salary: Rs.28000 Per Month
Roles And Responsibilities
- Ensure customers remain satisfied with the product by educating them about functional capabilities and possible upgrades
- Maintain excellent service standards, going above and beyond to ensure customer satisfaction and retention Preferred
- Provide technical support and ad-hoc training to customers who use the company’s product, replying to inbound queries
- Aid with the development and improvement of the product by gathering feedback to identify recurring issues and addressing these with the product manager
Requirements
- Technical aptitude and the ability to understand and explain complex concepts in simple terms
- Eagerness to learn about the company’s products and their capabilities
- Knowledge of other regional languages is helpful if the company works within the country
- Ability to manage high volume of inbound customer queries
- Ability to empathize with the customer and high customer centricity
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