HighLevel Job | Customer Support Job | Work From Home | Hiring Now
Job Summary
Strong collaboration, time-management and prioritization skills are critical to the success of this role. You are comfortable assisting team members in a high-performance, high-accountability environment, and will leverage your excellent communication skills and working knowledge of time management, organization and administrative skills to support our customers and teams.
Job Description
- Job Type: Work From Home
- Job Role: Customer Support
- Qualification: Any Graduate
- Experience: Freshers/Experienced
- Salary: Rs.40000 Per Month
Roles And Responsibilities
- Answer video calls, chats and rerouting the customers to team members
- Create best practices on waiting room etiquette and maintaining a great zoom room environment
- Providing feedback to the leadership team to improve customer experience
- Facilitate Urgent Escalations by working with Managers and Senior Specialists
- Greeting customers in the lobby and routing them to a team member
- Connect Senior Specialists with scheduled customers
- Working with Managers and customer support reps to connect customers on zoom
Job Requirements
- Excellent phone, email and instant messaging communication skills
- Time management skills to prioritize and complete a side variety of tasks throughout the day in a fast-paced environment
- Knowledge of online calendars and scheduling
- The ability to build lasting first impressions and relationships with customers
- Interpersonal skills to create a pleasant experience for all customers, such as being personable and attentive
Apply Link: Click Here