Hyland Job | Work From Home | Cloud Specialist Job | Urgent Hiring | Apply Online

Hyland Job | Work From Home | Cloud Specialist Job | Urgent Hiring

Job Summary

The Cloud Specialist is primarily responsible for responding to and resolving monitoring alerts responding to and resolving requests from customers partners and the company services team responding to incidents working Disaster Recovery failover testing and working scheduled maintenance windows within the cloud environment.

Job Description

  • Job Type: Work From Home
  • Job Role: Cloud Specialist
  • Qualification: Any Graduate
  • Experience: Freshers Can Apply
  • Salary: Rs.31000 Per Month

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Roles And Responsibilities

  • Interact with customers partners and internal resources to understand needs as it relates to their ticket request, provide proactive suggestions as well as answers regarding hosted solutions and ensure timely resolution of service requests or Incidents
  • Respond to alerts from internal monitoring tools and take corrective action to resolve timely by applying best practice knowledge
  • Assist with testing and maintaining systems and processes as it relates to the cloud business continuity disaster recovery plan
  • Respond to basic inbound phone calls tickets and emails from internal and external resources requesting assistance related to network configurations, security, and performance in cloud environments applying best practice knowledge

Job Requirements

  • Good oral and written communications skills that demonstrate a professional demeanor and the ability to interact with others with discretion and tact
  • Good critical thinking analytical and problem solving skills
  • Self-motivated with the ability to manage projects to completion with oversight
  • Demonstrated ability to influence motivate and mobilize team members and business partners
  • Ability to work independently and in a team environment

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