Kognitiv is Hiring | Support Analyst Job | Any Graduate Can Apply | Work From Home
Job Summary
Fulfill customer help desk requests by receiving, interpreting and responding to incidents through multiple mediums, documents all pertinent issue resolution information through ticketing system. Work independently and directly with clients to assist in day-to-day support of Workday assisting in, but not limited to transactional support, testing execution, report development, data loading, “how-to” guidance, and troubleshooting as necessary.
Job Description
- Job Type: Work From Home
- Job Role: Support Analyst
- Qualification: Bachelor’s Degree
- Experience: 1 Year
- Salary: Rs.35000 per Month
Roles And Responsibilities
- Properly escalate unresolved issues to the next level of support and tracks, routes and redirects problems to correct resources
- Maintain a general working knowledge of data privacy best practices, with a willingness to learn the applicable HR and payroll specificities
- Ensure proper recording, documentation and incident closure- including all successful and unsuccessful decisions made, and actions taken, through to final resolution
- Execute tasks and objectives to achieve service level agreement marks
- Deliver high-quality support across multiple industries
Job Requirements
- Demonstrated commitment and achievement to delivery excellence and client satisfaction
- Base knowledge and experience with Workday business processes, organization structures and hierarchies, security roles, job and position structures, and reporting
- Proven ability to work creatively and analytically in a problem-solving environment
- Ability to prioritize and organize work to ensure overall timeliness and quality standards with little supervision
- Ability to work in a fast-paced environment and to adapt to frequent change
Apply Link: Click Here