NielsenIQ Job | Junior Customer Service Associate | Work From Office | Apply Online
Job Summary
The job will focus on customer support through quality of deliverables, use of CSO/MSD for task triaging and resolving customer requests to drive satisfactory customer experience. You will be responsible for maintaining/ enhancing customer relationships, ensuring customer deliverables and queries are turned around efficiently using the proprietary NielsenIQ platforms.
Job Description
- Job Type: Work From Office
- Job Role: Junior Customer Service Associate
- Qualification: Bachelor’s Degree
- Experience: Freshers Can Apply
- Salary: UpTo 7.5 LPA
- Location: Pune, India
Roles And Responsibilities
- Responsible for Triaging of customer queries/request (data, reports, resolution) across markets and customer category groups and tracking actions for improvement as needed
- Execute process automation using tools like R/ Python/ Excel Macros and exploring the possibility of implementing AI/ML
- The person will execute, monitor, and continuously improve the delivery management and service related tasks assigned to the workstream as report, database management, and data quality checks
- Work in partnership with stipulated market’s Customer Service teams in accordance with defined Job Aids and Process Design
Job Requirements
- Analytical skills and aptitude for data and operational processes
- Skew towards accuracy, pro activity and attention to details
- Ability to translate technical details from different customer contexts
- Ability to work under pressure and ask for support when required
- Good organization skills, meeting deadlines, and team player
Apply Link: Click Here