PowerSchool Is Hiring For Associate Technical Support Engineer | Work From Office Job
Job Summary
This position requires the employee to become proficient with all aspects of the application software functionality in order to accurately analyze, troubleshoot, diagnose and resolve software or system related issues. This position provides world class solutions-oriented technical support with a strong focus on customer service that is designed to maximum customer satisfaction.
Job Description
- Job Type: Full Time
- Job Role: Associate Technical Support Engineer
- Qualification: Bachelor’s Degree
- Experience: 0-2 Years
- Salary: 5 to 7 Lakhs Per Annum
- Location: Bangalore, India
Also Read: Razorpay Is Hiring For Startup Account Management | Work From Office | Urgent Hiring!
Roles And Responsibilities
- Recognizes problems, conducts research, provides resolutions and follows up with customers as needed,escalating more complex cases to the appropriate team
- Consults with programmers to explain software errors or to recommend changes to programs
- Answers, evaluates and prioritizes incoming telephone, email and chat-based requests for assistance from users experiencing problems with hardware, software, networking and other computer-related technologies
- May test software and hardware to evaluate ease of use and whether product will aid user in performing work
Job Requirements
- Proficient in Microsoft Office suite
- Ability to handle a heavy workload and multiple projects with frequent interruptions and schedule changes
- Strong attention to detail and time management
- Strong customer service and conflict resolution skills
- Salesforce experience preferred
- Strong oral and written communication skills
Apply Link: Click Here