PowerSchool Recruitment | Work From Office | Associate Technical Support Engineer
About Company Name
PowerSchool connects students, teachers, administrators, and parents, with the shared goal of improving student outcomes. It is a leading provider of cloud-based software for K-12 education in North America.
Job Summary
From accurately analyzing and troubleshooting, to diagnosing and resolving software or system issues, this team offers world-class technical support with a strong focus on maximizing customer satisfaction.
Job Description
- Company Name: PowerSchool
- Job Type: Work From Office
- Job Role: Associate Technical Support Engineer
- Qualification: Bachelor’s Degree
- Experience: 0-2 Years
- Salary: UpTo 6.5 LPA
- Location: Bangalore, India
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Roles And Responsibilities
- Prepares standard statistical reports, such as help desk incident reports
- Recognizes problems, conducts research, provides resolutions and follows up with customers as needed,escalating more complex cases to the appropriate team
- Consults with programmers to explain software errors or to recommend changes to programs
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Logs and tracks calls using problem management database and maintains history records and related problem documentation
Job Requirements
- Salesforce experience preferred
- Strong oral and written communication skills
- Ability to handle a heavy workload and multiple projects with frequent interruptions and schedule changes
- Proficient in Microsoft Office suite
- Strong attention to detail and time management
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